Legal

Terms of Service

Draft for beta. Pending legal review. These terms are a working draft for the Steady Thread beta program. They will be finalized with counsel before general availability.

Effective date: [To be confirmed on launch]

1. Acceptance of Terms

By accessing or using Steady Thread (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including personal trainers, coaches, and the clients they serve.

2. Description of Service

Steady Thread is an SMS coaching support tool for personal trainers and coaches. It helps trainers and coaches stay connected with their clients between sessions by scheduling personalized text-message check-ins.

The Service includes Acey, an AI assistant (they/them) that drafts personalized check-in messages for each client based on the client's goals, history, and coaching profile provided by the trainer or coach. Trainers and coaches curate these messages ahead of time in a weekly editor, where they can review, edit, replace, or remove any message before it is scheduled. Once scheduled, messages are sent automatically at their planned times, without further action by the trainer or coach; the trainer or coach stays in control by shaping and adjusting the week's messages in advance in the weekly editor.

3. SMS Program Terms

Steady Thread operates an SMS messaging program on behalf of trainers and coaches. The following terms apply:

  • Consent: Clients are enrolled in SMS check-ins only after providing explicit, documented consent. Enrollment is not a condition of receiving personal training or coaching services.
  • Message frequency: Message frequency varies based on the schedule set by the trainer or coach. Clients may receive multiple messages per week.
  • Message and data rates: Standard message and data rates may apply. Clients should check with their wireless carrier.
  • Opt out: Clients may reply STOP at any time to stop receiving messages. A confirmation will be sent and no further messages will be delivered to that number unless the client re-enrolls.
  • Help: Clients may reply HELP for support information, or contact privacy@steady-thread.com.
  • Carriers: Wireless carriers are not liable for delayed or undelivered messages.

4. Trainer and Coach Responsibilities

As a trainer or coach using Steady Thread, you are responsible for:

  • Obtaining valid, documented consent from each client before enrolling them in SMS check-ins
  • Reviewing, editing, and curating the messages scheduled for each client in the weekly editor, keeping in mind that scheduled messages send automatically
  • Ensuring that the information you enter about clients (goals, history, personal details) is accurate and that you have the right to use it within this platform
  • Using the Service in compliance with applicable laws, including telemarketing and SMS marketing regulations (TCPA and applicable state laws)
  • Keeping your login credentials secure and not sharing account access

5. Acceptable Use

You agree not to:

  • Use the Service to send unsolicited or spam messages
  • Enroll clients who have not given explicit consent
  • Use the Service to harass, threaten, or deceive clients or any other person
  • Attempt to reverse engineer, copy, or resell any part of the Service
  • Upload or transmit content that violates any applicable law or third-party rights
  • Use the Service for any unlawful purpose

6. Acey: AI Assistant

Acey is an AI assistant that drafts messages based on the coaching profile and client information you provide. Acey's drafts are starting points. Trainers and coaches curate them in the weekly editor and can edit, replace, or remove any message before it is scheduled. Because scheduled messages then send automatically, it is the trainer or coach's responsibility to review and adjust each week's messages in advance.

Steady Thread does not guarantee that Acey's drafts will be accurate, appropriate, or complete in every case. Trainers and coaches should apply their professional judgment to all messages. Acey is not a licensed fitness professional or medical provider, and nothing Acey drafts constitutes professional fitness, medical, or nutritional advice.

7. Disclaimers

Not professional advice. Steady Thread is a communication and scheduling tool. It is not a substitute for professional fitness, medical, or nutritional advice. Nothing in the Service or any message drafted by Acey constitutes such advice. Clients should consult qualified professionals for health and fitness guidance.

Service "as is." The Service is provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that messages will always be delivered on time.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Steady Thread and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the three months preceding the claim.

9. Changes to These Terms

We may update these Terms from time to time. We will notify trainers and coaches by email or in-app notice when we make material changes. Continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of [Governing State, TBD], without regard to conflict-of-law principles. Any disputes arising under these Terms will be resolved in the courts of [Governing State, TBD].

11. Contact

Questions about these Terms can be directed to:
Steady Thread
privacy@steady-thread.com

Also see our Privacy Policy.